I don't know if you ever really feel like you've made it.

As we look ahead into the next century, leaders will be those who empower others.

You wouldn't believe the kind of hate mail I get about my work on irregular verbs.

People love our products. They love using our services. All of this, to me, equals great opportunity.

By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.