As we look ahead into the next century, leaders will be those who empower others.

Nearly every man who develops an idea works it up to the point where it looks impossible, and then he gets discouraged. That's not the place to become discouraged.

Man, alone, has the power to transform his thoughts into physical reality; man, alone, can dream and make his dreams come true.

Those who occupy their minds with small matters, generally become incapable of greatness.

By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.