By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.

The truths of religion are never so well understood as by those who have lost the power of reason.

Any passion to collect has some meaning behind it.

The challenge of life, I have found, is to build a resume that doesn't simply tell a story about what you want to be, but it's a story about who you want to be.

If I had remained in Lhasa, even without the Chinese occupation, I would probably have carried the ceremonial role in some orthodox way.