People love our products. They love using our services. All of this, to me, equals great opportunity.

By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.

I'm not looking for sympathy at all.

I am an optimist. It does not seem too much use being anything else.

If you don't stand your ground, then all that happens is people push you backwards.