I knew I belonged to the public and to the world, not because I was talented or even beautiful, but because I had never belonged to anything or anyone else.

One man's ways may be as good as another's, but we all like our own best.

When in doubt, don't.

People love our products. They love using our services. All of this, to me, equals great opportunity.

By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.