Being a good listener is absolutely critical to being a good leader; you have to listen to the people who are on the front line.Richard Branson
From a young age, I learned to focus on the things I was good at and delegate to others what I was not good at. That's how Virgin is run. Fantastic people throughout the Virgin Group run our businesses, allowing me to think creatively and strategically.Richard Branson
An exceptional company is the one that gets all the little details right. And the people out on the front line, they know when things are not going right, and they know when things need to be improved. And if you listen to them, you can soon improve all those niggly things which turns an average company into an exceptional company.Richard Branson
Especially when you're at a high level in an organization, criticism can be devastating to an employee. I prefer to praise employees for what they're doing right, and it tends to lead to them doing more of the same. Not always, but it's the way I choose to bet.Richard Branson
By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.Richard Branson
Through the right people focusing on the right things, we can, in time, get on top of a lot if not most of the problems of this world. And that's what a number of us are trying to do.Richard Branson
When a company seeks a new chief executive officer, or a university a new vice-chancellor, enormous trouble is taken to find the best person.Richard Dawkins
