improvement Quotes

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

To kill an error is as good a service as, and sometimes even better than, the establishing of a new truth or fact.

So I've seen life as one long learning process. And if I see - you know, if I fly on somebody else's airline and find the experience is not a pleasant one, which it wasn't in - 21 years ago, then I'd think, well, you know, maybe I can create the kind of airline that I'd like to fly on.

An exceptional company is the one that gets all the little details right. And the people out on the front line, they know when things are not going right, and they know when things need to be improved. And if you listen to them, you can soon improve all those niggly things which turns an average company into an exceptional company.

A guided missile corrects its trajectory as it flies, homing in, say, on the heat of a jet plane's exhaust. A great improvement on a simple ballistic shell, it still cannot discriminate particular targets. It could not zero in on a designated New York skyscraper if launched from as far away as Boston.

Lamentably, alien audiences may be frustrated by the switch to digital television. That's because the transmitter power for DTV is fairly evenly spread across the spectrum. The spikiness is gone, and from afar, the attention-grabbing squeals of analog television's carriers have been replaced by DTV's smooth, low hiss.

Engineers are now experimenting with 4,096-line TV systems, suggesting that with the next generation of sets you'll be able to count the grass blades on the Superbowl field, an obvious lifestyle improvement.

I always kind of see how I want things to be better, and I'm generally not happy with how things are or the level of service that we're providing for people or the quality of the teams that we built. But if you look at this objectively, we're doing so well on so many of these things. I think it's important to have gratitude for that.

If a building looks better under construction than it does when finished, then it's a failure.

TV didn't kill radio, it just added something new to the mix.