business Quotes

Market leadership can translate directly to higher revenue, higher profitability, greater capital velocity, and correspondingly stronger returns on invested capital.

A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.

If you don't understand the details of your business you are going to fail.

There are two ways to extend a business. Take inventory of what you're good at and extend out from your skills. Or determine what your customers need and work backward, even if it requires learning new skills. Kindle is an example of working backward.

The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It just works.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

I think there are going to be a bunch of tablet-like devices. It's really a different product category.

Percentage margins don't matter. What matters always is dollar margins: the actual dollar amount. Companies are valued not on their percentage margins, but on how many dollars they actually make, and a multiple of that.

A company shouldn't get addicted to being shiny, because shiny doesn't last.

In this industry, there's a lot of cases of being a competitor in one way, but you're often a customer and a vendor in another way. It's not atypical in aerospace. Actually, it's not that atypical in a lot of industries.